We build kilns. Now we'll help you fix yours.
Under-firing, an error code, a tripped breaker, or stone cold? You don't need to wait six weeks for someone local. Every repair starts with a $49 Kiln Health Check — a live video call over Google Meet with a real SPS technician. We diagnose it on the spot, then either bid the repair or send you the exact parts with a checkout link.
A $49 non-refundable Google Meet video diagnosis — the only way to start a repair with us.
From “what's wrong with it?” to fixed — fast
Book — $49
Pick a time, pay the non-refundable $49, tell us about your kiln, and share photos to help us help you. Two minutes.
Meet on Google Meet
A real SPS tech joins you live over Google Meet. Show us the symptom — the error, the elements, the wiring — and we diagnose it together.
Get your bid or parts
You leave knowing exactly what's wrong. We bid the repair, or send a parts list with a one-click checkout link.
Choose your path
DIY with our parts + coaching, or done-for-you by travel or a certified tech near you.
DIY with us
We ship the exact parts nationwide and coach you through the fix — live or with step-by-step guides. You keep the skill.
Done for you
We schedule on-site service by travel, or connect you with an SPS-Certified Technician in your area.
Because guessing is expensive
A live Google Meet diagnosis means the right part ships the first time, you skip an unnecessary truck roll, and you never pay for labor you didn't need. Every great repair starts with an accurate diagnosis — and the fastest way to get one is to show a real tech what's happening, live.
The Kiln Health Check is the only way to start a repair with us — it's how we diagnose accurately, bid honestly, and spec the exact parts you need.
All major electric ceramic & glass kilns
We also service pottery wheels, slab rollers, and pugmills — and we're warranty-licensed for Brent, Shimpo, and Laguna wheels.
The repairs we see most
- Element replacement
- Thermocouple replacement
- Relay replacement
- Controller upgrades & programming
- Firebrick & lid repair
- Ventilation setup
A quick note on elements. Replacing heating elements is one of the most common kiln fixes. We make our own elements and are currently restocking element wire, so some element orders may have a lead time right now. We keep a limited stock on hand and can often source other brands — but during the restock we can't promise immediate availability. We'll diagnose your kiln, give you an honest timeline, and get your order in line. We expect supply to ease up by late summer.
Pricing most of the industry hides
| Service | Price |
|---|---|
Kiln Health Check — live Google Meet video diagnosis (20–30 min) |
$49* |
Replacement parts — shipped nationwide |
Published per item |
Live DIY repair coaching |
Bundled w/ parts |
On-site service (by travel) |
Quoted on your call |
*Non-refundable; pays for the technician's diagnostic time. Placeholder pricing for review — confirm before launch.
Ship-to-you parts, nationwide
Already know what you need? SPS Kiln Parts stocks elements, thermocouples, relays, controllers, switches, and firebrick for every major brand — shipped to all 50 states. Working tech or studio? Ask about trade pricing.
Prefer to learn it yourself? We'll teach you.
The SPS Kiln Academy turns a scary repair into a skill you own — free guides and videos for the common fixes, plus a paid Certified Kiln Owner course that takes you from intimidated to confident. We'll never ask you to do anything unsafe; some jobs we'll insist on handling for you. But most element, relay, and thermocouple swaps are well within reach with a tech in your corner.
Are you a kiln tech — or want to be?
We're building a national network of skilled repair techs, and we train them. Earn your credential, get listed in our referral directory, and buy parts at trade. Help us make sure every maker in America has someone to call — wherever they live.
Certified Kiln Owner
For hobbyists and studios. Online, self-paced — go from helpless to capable, and never fear your kiln again.
SPS Certified Kiln Technician
For aspiring & working pros. Coursework + hands-on + exam. Join the SPS referral network and buy parts at trade.
Coming soon — join the waitlist and we'll tell you the moment enrollment opens.
Repair, from the people who manufacture kilns
We build and fire our own clay, glazes, and kilns. We diagnose from first principles, not a script.
Hands-on experience across every major kiln brand.
A flat diagnostic fee, then a clear bid or parts price. No mystery invoices.
Google Meet anywhere, parts to all 50 states, on-site by travel or certified network.
Good to know
Do I really have to do a video consult first?
Yes — a Kiln Health Check is the only way to start a repair with us. It's a live Google Meet video call where a real technician diagnoses the problem, so we can give you an accurate repair bid or send you the exact parts. The $49 covers the technician's time.
How does the video call work?
It's a live video call over Google Meet. We email you a link when you book — just join from a phone or laptop with a camera at your scheduled time, standing at your kiln.
What if I already know what part I need?
Great — you can shop SPS Kiln Parts directly; ordering parts doesn't require a consult. A Kiln Health Check is for diagnosing a problem and starting a repair.
Is the $49 refundable?
No — the $49 is a non-refundable fee for a technician's diagnostic time. In limited cases we may return it at our discretion: for example, if the call wraps within about five minutes, or if your repair turns out to be covered under a manufacturer's warranty (ours or the equipment maker's).
Do you come to my home or studio?
We serve the whole country by video and ship parts everywhere. Hands-on, on-site service is available by scheduled travel, or through an SPS-Certified Technician in your area — we'll sort that out on your call.
Is it safe for me to repair my own kiln?
Many repairs are very doable with our coaching, and we prioritize safety at every step. Anything involving live voltage or beyond your comfort, we'll either guide carefully or handle for you. We never push an unsafe fix.
Can you replace my kiln's elements right away?
Maybe — element replacement is one of the most common repairs, and right now we're restocking the wire we use to make our own elements. We keep some in stock and can often source other brands, but during the restock we can't promise immediate availability. We'll diagnose your kiln, place your order, and give you an honest lead time (we expect things to ease by late summer).
What brands do you work on?
All major electric ceramic and glass kilns — Skutt, L&L, Olympic, Paragon, Cone Art, Amaco, Cress, Evenheat and more.
Talk to a real kiln tech today — $49
A $49 non-refundable diagnosis over Google Meet — the only way to start a repair with us. Pick a time and pay below; scheduling, payment, and intake happen in one step, and we email your Google Meet link.
Your call is a Google Meet video chat. On a computer it opens right in your web browser — no app or account needed. On a phone, grab the free Google Meet app: joining on mobile is ideal, because you can carry the camera right up to — and even inside — your kiln. We'll email your link; click it at your time, and feel free to join a few minutes early to test your camera. Prefer the phone? Your invitation also includes a good old-fashioned dial-in number you can call to join.
Come prepared and we'll fix it faster. A few minutes of prep means a quicker, more accurate diagnosis — and the right parts the first time.
Get ready in 2 minutes — read the prep checklist →Questions first? Call 888-915-1196 or email info@seattlepotterysupply.com