Kiln Health Check — $49 live video diagnosis
A 20–30 minute live video call over Google Meet with an SPS kiln technician. We look at your kiln together, pinpoint what's wrong, and send you either a repair bid or the exact parts to fix it yourself.
Book your time first on the Kiln Care page, then pay here to confirm.
The $49 is non-refundable and isn't credited toward a purchase. Questions? 888-915-1196.
Book first, then pay to confirm. The booking page takes you to checkout right after you pick a time.
- Format
- Live video on Google Meet
- Length
- 20–30 minutes
- You receive
- Diagnosis + repair bid or parts list, by email
- Shipping
- None — digital service
- Price
- $49, non-refundable
Three steps, no shipping, no waiting room.
Pick a time
Choose a slot with our kiln technician on the Kiln Care booking calendar.
Pay $49 to confirm
Right after you book you'll get a secure checkout for this service. We'll send the Google Meet link and a 2-minute prep sheet.
Show us the kiln
On the call we diagnose it live. Within a day you get a written plan: a repair bid, or the exact parts with a checkout link.
What to have ready
- Make, model, serial number, voltage and phase
- A photo of the data nameplate
- A phone or laptop with a camera (the phone lets us see inside the kiln)
- The kiln cool, empty and powered off
Good to know
- This is a service, not a part: nothing ships and there's no shipping charge
- The $49 is non-refundable and isn't credited toward a purchase
- Prefer the phone? Your invite has a dial-in number
- Questions first? Call 888-915-1196
Read the prep sheet before your call.
Good to know
Do I really have to do a video consult first?
Yes — a Kiln Health Check is the only way to start a repair with us. It's a live Google Meet video call where a real technician diagnoses the problem, so we can give you an accurate repair bid or send you the exact parts. The $49 covers the technician's time.
How does the video call work?
It's a live video call over Google Meet. We email you a link when you book — just join from a phone or laptop with a camera at your scheduled time, standing at your kiln.
What if I already know what part I need?
Great — you can shop SPS Kiln Parts directly; ordering parts doesn't require a consult. A Kiln Health Check is for diagnosing a problem and starting a repair.
Is the $49 refundable?
No — the $49 is a non-refundable fee for a technician's diagnostic time. In limited cases we may return it at our discretion: for example, if the call wraps within about five minutes, or if your repair turns out to be covered under a manufacturer's warranty (ours or the equipment maker's).
Do you come to my home or studio?
We serve the whole country by video and ship parts everywhere. Hands-on, on-site service is available by scheduled travel, or through an SPS-Certified Technician in your area — we'll sort that out on your call.
Is it safe for me to repair my own kiln?
Many repairs are very doable with our coaching, and we prioritize safety at every step. Anything involving live voltage or beyond your comfort, we'll either guide carefully or handle for you. We never push an unsafe fix.
Can you replace my kiln's elements right away?
Usually, yes. Element replacement is one of the most common repairs, and we wind our own elements from wire we keep in stock. We'll diagnose your kiln on the call, confirm which elements it needs, and give you a firm timeline.
What brands do you work on?
All major electric ceramic and glass kilns — Skutt, L&L, Olympic, Paragon, Cone Art, Amaco, Cress, Evenheat and more.